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Retail sales may seem like a straightforward gig, but the job is more challenging than it seems. In  ...

Listening is one of the most singularly powerful tools anyone involved with customer service has in  ...

Improve your customer service where it matters most: face to face. This course teaches customer serv ...

Customer service care costs organizations billions of dollars each year. As a result, it's critical  ...

There has been a shift in modern management thinking. Managers are no longer relying on gut feelings ...

Sales competitions need a refresh. Cutthroat contests and token prizes don''t motivate salespeople a ...

Customer service costs organizations billions of dollars each year, and employee turnover represents ...

What''s the difference between customer retention and customer loyalty? Loyalty is a symptom, and re ...

Retail success starts and ends with your sales team. A consistent and positive sales approach keeps  ...

When done right, retail sales management can be uniquely rewarding. As a store owner or leader of a  ...

It can be frustrating to lose a customer, especially when you've spent a significant amount of time, ...

Customer acquisition is one of the most expensive investments a company can make. When you win a cus ...